Our technicians understand that you rely upon ADAM for the livelihood of your operation and business. It is our priority to prevent interruption to production due to equipment breakdown or reduced performance. We believe that the best defense against production downtime is a well organised offence. Our team offers a comprehensive suite of proactive services designed to monitor your equipment and ensure maximum uptime.
At the heart of our customer care plan is a customized service agreement tailored to meet your unique needs and expectations. Service agreements include 24/7 support, remote system access and preventative maintenance visits.
Remote System Access:
Remote system access allows ADAM personnel to review current performance and short-term history of the system and offer recommendations for intervention or restoration before a problem occurs.
We regularily schedule on-site visits to inspect, identify and solve potential problems before they cause downtime.
Our team is dedicated to ensuring that your staff can operate and maintain your equipment efficiently and effectively. We will work with you to provide a comprehensive training plan customized for your team.