Even the best designed and maintained equipment can experience periods of reduced performance or an unexpected breakdown. When a malfunction occurs, the ADAM team understands that time is of the essence and works rapidly to ensure the quick resolution of system issues.
From 24/7 technical support and remote diagnosis to expedited part replenishment and technician dispatch, our customer care team works hand-in-hand with you to accelerate repair and return systems to full operation quickly and efficiently.
A 24/7 Connection
Toll-free access to our call centre allows your call to be immediately answered by our operations day or night, seven days a week. At first response, an ADAM technician will connect directly with your staff to identify the issue and begin resolution.
Remote system access
With remote VPN system access, the ADAM team can rapidly connect to your equipment, computer-to-computer in real time, to review the current status of the system as well as to review alarms and analyze logged events. From our Grimsby facility, the ADAM team can remotely diagnose, repair and reset your operating system anywhere in the world.
On-site technical support
ADAM technicians and trained local subcontractors can be deployed 24/7 to your location anywhere in the world. Our technicians will work on-site to perform repairs, rapidly return equipment to full operating conditions and monitor the equipment as it returns to full capacity.